FAQ – Your Company Name

FREQUENTLY ASKED QUESTIONS (FAQS)

Q1. Why am i not able to login . Error shown ” Error -Users already login”

You will need to clear your history, cache & cookies . Do take note you will need to login and login out using the system for security .

Q2. Why my Webcam and Microphone keep dropping (on and off )?.

It is due to your internet connection. We will advise you to put your webcam at the lowest quality

Q3. Can the Trainer/Instructor turns off the Learners/Users’ webcam ?

Yes .You are able to turn off Learners’/Users’ cameras .Click Manage users – > lock viewers – > Locked share webcam.

Q4. Can Trainer/Instructor erases what is drawn on the whiteboard ?

Yes . You may change the drawing thickness to the max as shown below , change the colour to white and able to erase what is written on the whiteboard.

The faster way to erase off everything is to go to next blank page .

Q5. How will the Learners/Users knows when to come back to the breakout room ?

There are countdown timer in the breakout room to remind the Learners/Users on the reminding time .

Q6. How do Trainer/Instructor assigns the Learners/Users to the breakout room ?

You have to assign the Learners/Users to the designated room by dragging the Learners/Users to the designated room OR you can allow the Learners/Users to choose their own room by check on “Allow users to choose a breakout room to join”

Q7. Can Trainer/Instructor jumps/skips the presentation slides ?

You can jump/skip the slides by using the drop-down box

Q8. When can Trainer/Instructor allow the Learners/Users to download the presentation slides ?

When you are uploading the presentation slides ,you can click on “allow to be downloaded”

Q9. How can the Learners/Users download the presentation slides ?

The Learners/Users will be able to download the file from the bottom left of the presentation screen.

Q10. How can the Trainer/Instructor share video ?

You can click on the “+” button on the bottom->Share an external video.

Q11. How do we make the other Leaners/Users show their presentation

Click on the Learners/User name and “Make presenter”